TBK-958ML Laser Cutting Engraving Marking Machine

(Company)

Are you a trading company or a manufacturer?

We are a factory that has been wholesaling iPhoneLcds Screens in Dongguan for 13 years. We are amanufacturer, not a trader.

How many production lines in your factory?

We have 15 production lines with world advanced technology

Do you have advanced equipment?

Yes,We have introduced advanced technical equipment, such as laminating machines, separators, defoaming machines, etc.

Is customization service supported?

Of course, we can customize your company’s logo, packaging, etc.

(Order)

How to order ?

It’s easy to place an order from us. You can tell SCRCTECH sales about the quantity and products name, we will make an invoice for you. You can see all the fee in the invoice.

Can I put my multiple orders together to ship? Can I make my order shipment in batches?

Your multiple orders can be shipped together. But you must fill in the same shipping address for each order, and give clear indication inthenote ofeach orderwhichorders you want to combined. Of course, you can also make your order shipment in batches.If you have any problems with shipping, please contact SCRCTECH's sales staff for the best shipping advice and solutions.

What should I do if the quantity of receiving goods is less or I receive the wrong goods?

In such case, please contact SCRCTECH sales immediately. SCRCTECH will reissue the goods,oryou can also choose to return them.SCRCTECH will reimburse the customer for any direct damage caused by this.

After cancellation of the order, when can I receive the refund and where will the refund back to?

It generally takes about 5 working days after the financial audit to return the order refund to your account

Who is responsible for the return and exchange freight?

If the goods are returned for your personal reasons such as you are not satisfied with the good, you will share the shipping costs of sending the goods back. Ifthegoods are returned for its quality problems, youmay need to pay for the freight beforehand, SCRCTECH will return the freight to you for your new order after receiving your goods and checking.

（Logistics）

Can I change my shipping address and logistics channel after order submission?

As long as the goods haven'tbeenshipped, you can contact our sales to help modify .As long as your goods haven’t been shipped, you can contact our sales for modification.

How long will it takes to receive goods?

2-3 days for Asia, 4 to 7 days for North America and Europe , 5-8 days for South America.

Can batteries be shipped?

Batteries can be shipped. Because batteries belong to dangerous goods,they need to be separated from ordinary goods andtransported using special dangerous goods logistics channels. SCRCTECH will automatically identify and help to separate them, and you just need to select the logistics channel you want.

will commodity packaging be damaged in transit?

SCRCTECH takes effective protection measures verified for many times toguarantee the commodity packaging in good condition in the process of storage and transportation, so you don’t have to worry about it.

Does it need customs declaration and customs clearance in and out of the customs? Who will take charge of the fee?

You need customs clearance whether you are out of the customs or into the customs. SCRCTECH will assume the cost for Outbound customs declaration of commodity within Chinese territory. If your package need to be paid tariffs in the process of import customs clearance , it’s none of SCRCTECH’s business and you should assume it. In particular, there is no need for customers to pay tariff for your general civil parcel. But for commercial packages, customers usually need to pay a certain amount of tariffs. The weight of package is one of the important bases to judge yourpackage belonging to general civil parcel or commercial packages for the customs in different countries. Parcels weighing more than 20kg are likely to be considered commercial parcels, so it is recommended that parcels weighing more than 20kg be sent separately. As customs duty standards vary from country to country, you are advised to know the local customs duty.

I haven't received my goods, were they cut off in the customs?

here are many reasons why the goods haven’t been received. 1.One is because of customs clearance, usually the logistics company will inform you of customs clearance in such case. 2. The customers provide the wrong contact information orforother reasons cause that the logistics company can’t get in touch with you, so they can’t do customs clearance. 3. Time-delay is generated by special inspections of certain goods by local customs. 4. Your goods are detained by customs, the local customs will show the buckle goods notice. SCRCTECH has professional staff to track the logistics status. Once there is an exception in logistics, SCRCTECH will contact with you to deal with it.

what should I do if the goods are detained by customs , who will bear the loss caused by this?

We would assist you to clear the custom in your country, but we would take no responsibility for the lost resulting from the package detained due to your fault.

（Price）

Do your commodity prices include tax? Do I need to pay other taxes?

The commodity prices on SCRCTECH is only the prices of goods and doesn’t include any taxes and freight. According to the regulation of local customs, you may need to Pay the tariff. The civil parcel whose weight is less than 20kg is duty free according to the customs convention around the world. You can check the local customs provisions for details.

Can I get an excellent product at a verylarge discount if my order is large?

SCRCTECH provides its customers with higher quality goods than those in the industry. The company's business strategy is to provide maximum profit for customers, grow with them and keep low profit in the long run. SCRCTECH maintains the gross margin at 1%-9% according to the different characteristics of goods. What SCRCTECH pays attention to is the long-term cooperation with customers, regardless of the short-term profit and without price adjustment. Therefore,  regardless of whether the customer's order is large or small, he or she can enjoy preferential prices marked on SCRCTECH.

What should I do if price reduces after my purchase?

Due to the frequent fluctuations in market price, adjustments to the price of your order after payment are normal and no changes to your order are allowed for your benefit. The price fluctuates along with the market situation.It will either work in your favor or against you. Once you pay for your order, the invoice will be valid. And the order price will not changewith market price changes.